FAQs

  • Are all Zariya pieces made to order?
    Every Zariya garment is thoughtfully crafted once your order is placed. This allows us to honour craftsmanship, ensuring each piece is created with precision, intention, and care.
  • How long will my order take?
    Each piece requires time to be brought to life. Production typically takes 5–10 working days, after which your order is dispatched. Delivery timelines may vary based on your location.
  • Can I cancel my order?
    Orders may be cancelled within 24 hours of being placed. Beyond this window, the creation process begins, and cancellations are no longer possible.
  • Do you offer returns or refunds?
    As each garment is made exclusively for you, we do not offer returns or refunds. This approach allows us to maintain the integrity of our made-to-order philosophy.
  • What if I receive a damaged product?
    In the rare case that your order arrives damaged, we will arrange an exchange for the same piece. Kindly share an unboxing video within 24 hours of delivery so we can assist you promptly.
  • Why is an unboxing video required?
    This ensures transparency and allows us to verify concerns accurately, helping us resolve your request with fairness and care.
  • Will the product look exactly like the pictures?
    While we strive for accuracy, slight variations may occur due to lighting, screen settings, and the handcrafted nature of our garments. These nuances are part of their unique character.
  • What makes Zariya different?
    Zariya draws from the rich visual language of Gujarat and Rajasthan, reimagined through modern silhouettes. Each piece reflects a quiet, understated luxury rooted in craft.
  • Do you offer customisations?
    We offer limited customisations on select pieces. Please reach out to us directly to explore possibilities.
  • How do I choose the right size?
    We recommend referring to our size guide before placing your order. Should you need assistance, our team will be happy to guide you personally.
  • How can I track my order?
    Once your order is dispatched, tracking details will be shared with you so you can follow its journey.
  • Why made-to-order?
    We believe in creating with intention. Made-to-order allows us to reduce excess, respect craftsmanship, and ensure every piece is created just for you.