Returns & Exchange

At ZARIYA, every garment is made to order and specially crafted after your order is placed. For this reason, we do not offer returns or refunds on any products.

However, if you receive a damaged or defective product, we will gladly arrange an exchange for the same item.

To request an exchange:
• Customers must record a clear unboxing video while opening the package. 
• The video must clearly show the sealed parcel being opened and the condition of the product.
• If a defect is present, it must be clearly visible in the video.

The video must be shared with us within 24 hours of delivery.

Once the issue is verified by our team, we will arrange an exchange for the same product. 

Please note:
• Refunds will not be issued under any circumstances.
• Exchange requests without an unboxing video may not be accepted.
• The product must be unused and in its original condition.